SHIPPING & DELIVERY
Thank you for shopping with us. We are committed to delivering high-quality floor mats quickly and safely. Please review the information below regarding order processing, shipping, tracking, and delivery.
Order Processing
All orders are typically processed within 1–3 business days after payment confirmation.
During peak periods such as holidays, promotions, or seasonal sales, processing times may be slightly extended.
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Shipping Methods & Delivery Times
We offer reliable shipping options to ensure your floor mats arrive safely.
Standard Shipping
Estimated delivery time:10–20 business days
Delivery times may vary depending on destination, customs clearance, weather conditions, and carrier operations.
Please note that delivery estimates begin from the shipping date, not the order date.
Shipping Costs
Shipping costs are calculated at checkout based on:
• Delivery destination
• Product size and weight
• Selected shipping method
Any applicable shipping charges will be displayed before payment is completed.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email.
You can use this tracking number to monitor the progress of your shipment.
If you do not receive tracking information within 3 business days after your order has been shipped, please contact our customer support team.
Shipping Restrictions
Certain products may be subject to shipping restrictions due to:
• Oversized package dimensions
• Carrier limitations
• Local import regulations
If shipping is unavailable for your location, we will notify you as soon as possible and provide alternative solutions.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, or local fees may apply when the shipment arrives in your country.
These charges are determined by local authorities and are the responsibility of the customer.
We recommend checking your country's import policies before placing an order.
Delivery Issues
Delayed Deliveries
If your order has not arrived within the estimated delivery timeframe:
• Verify your tracking information
• Confirm your shipping address
• Contact our support team for assistance
We will work with the shipping carrier to help resolve any delivery issues.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost:
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Take clear photos of the packaging and product
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Contact us within 7 days of delivery
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Provide your order number and supporting photos
Our team will investigate the issue and work toward a satisfactory resolution as quickly as possible.
Contact Information
For questions regarding shipping, delivery, or tracking:
📧 Email: service@naturalture.com
📞 Phone: +852 2407 1512
📍 Address:Unit 3-7, 21/F, Sunwise Industrial Building,16-26 Wang Wo Tsai Street,Tsuen Wan, NT, Hong Kong