PRIVACY POLICY

At naturalture  (“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit our website (the “Site”), purchase our products, or otherwise interact with us.

By using our Site and services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide, improve, and personalize your experience.

🛡️ Personal Information

Information you voluntarily provide when you:

  • Create an account

  • Place an order

  • Contact customer support

  • Subscribe to newsletters

Examples include: name, email address, phone number, shipping address, billing address, and order details.

💻 Technical & Usage Information

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the Site

This helps us improve the performance and usability of our website.

2. How We Use Your Information

We may use your information for the following purposes:

  • Process and fulfill orders (shipping, delivery, refunds)

  • Communicate with you about your order and customer support

  • Improve our products, services, and website performance

  • Send marketing emails (only if you opt in)

  • Prevent fraud and protect the security of our services

  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Remember your preferences

  • Track browsing behavior for analytics

  • Help display personalized content

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

4. Data Sharing and Disclosure

We may share your information with the following parties:

⚙️ Service Providers

Third parties that assist with payment processing, shipping, email delivery, and analytics.

🛡️ Legal and Security Reasons

If required by law or to protect the rights, property, or safety of our website or users.

Unless required by law, we will not use your personal data for unrelated third-party marketing activities.

5. Your Privacy Choices

You have rights regarding your personal information:

  • Access or update your account information

  • Opt out of marketing emails

  • Delete your account or request deletion of your data (subject to legal data retention requirements)

To exercise your rights, please contact us at:

Email: service@naturalture.com

Phone: +852 2407 1512

6. Children’s Privacy

This website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such data, please contact us, and we will take steps to delete it.

7. Security Measures

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. International Users

If you access our website from outside the United States, your information may be transferred to, stored, or processed in the U.S. By using the website, you consent to such transfers in accordance with applicable laws.

9. Changes to This Privacy Policy

As our website and services evolve, we may update this policy. When changes are made, the “Last Updated” date will be revised. We recommend reviewing this page periodically for the latest information.

10. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us:

Email: service@naturalture.com

Phone: +852 2407 1512

Address: Unit 3-7, 21/F, Sunwise Industrial Building,16-26 Wang Wo Tsai Street,Tsuen Wan, NT, Hong Kong